Question 1

What is the processing time for the orders?

Accepted Answer

Since many items are hand made, processing time is 3-5 business days, not including shipping time

Question 2

When we build a box, how many items can we place in there?"

Accepted Answer

You are able to place a maximum of 10 items.

Question 3

What is the age range of the toolboxes?

Accepted Answer

Our toolboxes are best for children ages three to seven. Our tween/teen box will be launching soon.  We can always try to customize boxes based on a child's age/specific needs. Please contact us for any customization needs and we will do our best to help.
 As with all products, use all products under adult supervision. Not recommended for children 3 years of age and under or for the “put everything in the mouth” group. Some items could be a choking hazard if broken.

Question 4

Can we swap items out for others when we purchase a pre-made box?

Accepted Answer

No, the pre-made boxes are curated to serve a specific purpose. You are welcome to visit the "Build a Box" page and make a box that best meets your needs.

Question 5

Can I buy just one product?

Accepted Answer

Yes, ofcourse. You can buy single items at any time as long as they are in stock.

Question 6

Can I purchase an empty box?

Accepted Answer

Unfortunately, the boxes are reserved for the curated boxes and for customers who wish to make a box by purchasing a minimum of six items.

Question 7

What is the minimum number of items needed to build a box?

Accepted Answer

You would need a minimum of 6 items to build a box.

Question 8

Can I send this box as a gift?

Accepted Answer

Absolutely. The boxes make great gifts. Just input the shipping address of the person you are sending the gift to when prompted at checkout.

Question 9

Do you ship worldwide?

Accepted Answer

Currently we are only shipping our products within the United States of America.

CHILDHOOD MATTERS
A Non-Profit Organization

Frequently asked questions